Protocol Recovery Services Settles Unfair Debt Collection Claims

Protocol Recovery Services, a collection agency based in Georgia, recently agreed to settle unfair debt collection claims asserted by a Massachusetts consumer without the necessity of litigation. The consumer, who was represented by Quat Law Offices, alleged that Protocol committed multiple violations of the FDCPA and Mass. General Laws chapter 93A, including contacting a friend regarding the alleged debt, contacting a neighbor regarding the alleged debt, and leaving misleading phone messages.